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1.
Marketing and Markets
Marketing is too often thought of as a single event or as a series of
techniques and approaches. This causes those responsible for
marketing to engage (mistakenly) in reactive responses
without a clear framework for action. To avoid this it is
important to take a wider perspective on marketing within
the context of a view of the school's development.
Marketing is about managing relationships through effective
communication. In commerce and industry it is often
considered to be about managing the exchange between
producers and consumers. In the educational world, marketing
is about managing the relationship between schools and their
clients. One of marketing definition in education can be:
The means by which school actively communicates and promotes its
purpose, values and products to the pupils, parents, staff
and wider community. (Davies and Ellison, 1997, p204)
Educationalists are often very suspicious of marketing because of the
link with commercialism and selling. Teachers often see
marketing as an intrusion on educational values and feel
that they should be left to their professional role of
teaching children. It is important for schools to realize,
however, that they do not exist on a serve. All schools
should already be involved in marketing because every
school has a reputation and that reputation has to be
managed.
If marketing is about managing relationship through effective
communication, then that communication is, by definition, a
two-way process. It is about a transaction between those who
provide a product or service and those who receive it. In
the context of schools, the outcomes should be agreed and
desired both by those providing education and by those
receiving it. Therefore marketing in schools is not just
about selling the product and service but it is about
identifying the nature of what is required by the clients
and then ensuring that the school gives ultimate priority to
supplying that product and service and to maintaining its
quality. If this process is to remain effective, schools
must constantly be reviewing their communication strategies.
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